Cancellation Policy
At Tietoc, we understand that plans can change. If you need to cancel your order, please review our cancellation policy below.
Cancellation Timeframe
You may request to cancel your order within 1 hour of placing it.
We process orders quickly to ensure fast shipping. After this timeframe, your order may have already entered the processing or shipping stage, and cancellation may no longer be possible.
How to Cancel an Order
To request a cancellation, please contact us immediately at:
Email: contact@tietoc.shop
Please include:
- Your order number
- Your full name
- The email address used for your order
- Your request to cancel the order
Our customer service team will review your order status and, if your request is received within the cancellation timeframe, assist you with the cancellation process.
Refund for Canceled Orders
If your cancellation request is successfully approved within the 1-hour cancellation window, a full refund will be issued to your original payment method.
Please allow 5–10 business days for the refund to appear in your account, depending on your payment provider.
Late Cancellation Requests
We cannot guarantee cancellations after the 1-hour window, as your order may have already been processed, packed, or shipped.
If your order has already been processed, please follow our standard Return & Refund Policy after receiving your order.
Contact Information
For cancellation requests or any questions regarding your order, please contact our customer support team:
Tietoc
Website: https://tietoc.shop
Email: contact@tietoc.shop
Policy Updates
Tietoc reserves the right to update or modify this Cancellation Policy at any time. Any changes will become effective immediately after being posted on our website.
Thank you for choosing Tietoc. We appreciate your understanding and cooperation with our cancellation policy.