Thank you for shopping with Tietoc. Customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help. Please review our Return & Refund Policy below.

30-Day Return Policy

You may request a return within 30 days of receiving your order.

To be eligible for a return, your item must:

• Be unused and in its original condition
• Be returned in its original packaging
• Include all accessories, manuals, and original contents
• Be accompanied by proof of purchase or your order number

Items that show signs of use, damage caused by misuse, or are returned without their original packaging may not qualify for a refund.

How to Request a Return

To begin a return, please contact our customer support team at:

Email: contact@tietoc.shop

Please include:

• Your order number
• Your full name
• The item(s) you wish to return
• The reason for your return
• Photos (if the item is damaged or defective)

Our support team will review your request and provide return instructions if your return is approved.

Return Shipping

Unless the return is due to a defective, damaged, or incorrect item sent by Tietoc, customers are responsible for return shipping costs.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned packages without tracking.

Refunds

After we receive and inspect your returned item, we will notify you by email regarding the status of your refund.

If your return is approved:

• Your refund will be issued to your original payment method.
• Processing typically takes 5–10 business days, depending on your bank or payment provider.

Original shipping charges (if applicable) are generally non-refundable unless the return is due to our error.

Exchanges

If you would like a different product or model, please contact us first.

If your exchange request is approved, we will provide instructions for returning the original item. Once the return is received and approved, your replacement item will be shipped.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong product, please contact us within 7 days of delivery.

Email: contact@tietoc.shop

Please include:

• Your order number
• A description of the issue
• Clear photos showing the damage or incorrect item

After reviewing your request, we will arrange an appropriate solution, which may include a replacement, exchange, or full refund at no additional cost.

Non-Returnable Items

The following items cannot be returned unless they arrive damaged or defective:

• Used products
• Items damaged through misuse or improper handling
• Products returned without original packaging or missing components
• Clearance or final sale items (where applicable)

Cancellations

Orders may be canceled only before they have been processed or shipped.

Once an order has entered processing or has been dispatched, it can no longer be canceled.

If you need to cancel an order, please contact us as soon as possible at contact@tietoc.shop.

Contact Us

If you have any questions regarding this Return & Refund Policy, our customer support team is happy to assist.

Tietoc

Website: https://tietoc.shop

Email: contact@tietoc.shop

Policy Updates

Tietoc reserves the right to modify or update this Return & Refund Policy at any time. Any changes will become effective immediately upon publication on this website.

Thank you for choosing Tietoc. We appreciate your trust and are committed to providing high-quality products and outstanding customer service.