FAQ

How do I track my order?

Once your order has shipped, you'll receive a confirmation email containing your tracking number. You can monitor your shipment anytime by visiting our Track Your Order page and entering your tracking number for the latest delivery updates.

What payment methods do you accept?

We accept the following secure payment methods:

  • Visa
  • Mastercard
  • American Express (AMEX)
  • Apple Pay
  • Google Pay
  • PayPal

All payments are processed securely through trusted payment providers.

Is my payment information secure?

Yes. Your security is our priority. All transactions are protected using SSL (Secure Socket Layer) encryption, ensuring your personal and payment information is transmitted securely. We do not store your credit card information on our servers.

When will my credit card be charged?

Your payment is authorized and charged at the time your order is successfully placed.

Can I use more than one discount code?

Only one promotional or discount code can be applied per order unless otherwise stated during a specific promotion.

What should I do if an item is missing from my order?

We sincerely apologize for the inconvenience. Please contact our support team at contact@tietoc.shop with your order number and details of the missing item. We'll investigate the issue and resolve it as quickly as possible.

Are there any currency exchange fees?

All prices on our store are displayed and charged in US Dollars (USD). If your payment card uses another currency, your bank or card issuer may apply the current exchange rate and any applicable conversion fees.

Can I change or cancel my order?

We process orders quickly to ensure fast shipping.

  • Orders may be modified or canceled only before they enter processing.
  • Once an order has been processed, packed, or shipped, it can no longer be canceled or modified.
  • If a cancellation is approved before processing, the refund will be issued to your original payment method.

If you need assistance, please contact contact@tietoc.shop as soon as possible after placing your order.

Can I change my shipping address after placing an order?

If your order has not yet been processed, we may be able to update your shipping address.

Once an order has been processed or shipped, the shipping address cannot be changed. Please ensure your shipping information is accurate before completing your purchase.

If you notice an error immediately after ordering, contact us at contact@tietoc.shop, and we'll do our best to assist you.

How long does shipping take?

Processing typically takes 1–2 business days. Shipping times vary by destination but generally range from 5–12 business days. Once your order ships, you'll receive a tracking number via email.

How can I contact Tietoc?

If you have any questions about your order, products, or wholesale inquiries, our customer support team is here to help.

Email: contact@tietoc.shop

We aim to respond to all inquiries within 1–2 business days.